We hope you will love absolutely everything that you purchase from Basic French. If for any reason, however, you are not completely satisfied with your order, we will gladly accept returns of unused items in original packaging within 14 days, for exchange or refund. A Return Merchandise Authorization number (RMA#) must be requested within 7 days of receipt of your order and the return must be dispatched within 7 days from the date you receive your RMA#. Any order that is labeled as a 'Special Order' on the product page or items that have been purchased especially for you by our buyers (including wholesale orders,) are final sale and cannot be returned, exchanged or canceled. Return shipping is the responsibility of the buyer. All discounted or clearance items are final sales and cannot be returned or exchanged.
To obtain an RMA# please contact Basic French customer service at firstname.lastname@example.org or (845) 758-0399. Please reference your order number and full name when contacting us for an RMA#. Please do not return any items to Basic French before receiving an RMA#.
After getting your RMA# please return items in original and unused condition with sufficient packing materials within 7 days (orders received after 7 days will be accessed a re-stocking fee.) Please let us know if you would prefer an exchange or a refund. Please also be mindful that you are responsible for getting the item(s) to Basic French in good condition. Please insure the package for the full value of the goods and retain tracking information as Basic French is not responsible for lost or damaged items.
Please address your return to:
Basic French, Returns
PO Box 704
Red Hook, New York 12571
Upon receipt of the shipment we will notify you to confirm your exchange or refund.